Return & Refund Policy

🔄 Return & Refund Policy

Store: Kixure
Website: https://kixure.com
Contact: kixure@kixure.com

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📌 1. Made-to-Order Policy

All Kixure products are made-to-order and printed exclusively for each customer. For this reason, we do not accept returns or exchanges due to sizing, change of mind, or incorrect order placed by the customer.

✅ Please double-check sizing and design details before placing your order.

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📦 2. Damaged, Defective, or Incorrect Items

If you receive a product that is:

• Damaged during shipping

• Printed with an error

• Not the item you ordered

Please email us within 7 days of delivery at kixure@kixure.com with:

• A clear photo of the product issue

• Your order number

• A brief description of the problem

Once verified, we will:

• Offer a free replacement

• Or issue a full refund

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🚫 3. Non-Returnable Items

We cannot offer returns or refunds in these cases:

• Buyer remorse or wrong size ordered

• Color differences due to screen variations

• Delays caused by courier or customs

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⏳ 4. Refund Timeline

If a refund is approved, it will be processed within 5–10 business days to your original payment method.
You will receive a confirmation email once the refund is issued.

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📩 5. Need Help?

If you’re unsure whether your case qualifies, don’t worry — just reach out to us.
We’re happy to support and find the best solution.

📧 Email: kixure@kixure.com
🕐 Hours: Mon–Fri, 9am–6pm PST